cracked screen's archives

How To, Palm Pre, USB Mode, cracked screen, pre, webos 1.3.1

Quick Tip: Accessing USB mode with a dead screen

November 14th 2009 | Posted by Derek Kessler

Cracked screen

We’ve seen it happen time and time again: somebody breaks or otherwise disables their Pre’s touchscreen and they’re left without a way to access their USB drive partition to pull off pictures and music and other important stuff. We’ve tried and tried, but without screen access there’s simply been no way to access the USB partition.

Until now: webOS 1.3.1 brought with it a handy new key combination that enables USB drive mode without having to touch the screen. Simply hook up to your computer with a USB cable and hit Option + Sym + U (for USB) and the Pre will mount as a USB drive.

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Palm Pre, Pre screen, Sprint, cracked screen, news

Some Pre owners report cracking screens

June 15th 2009 | Posted by Brian Hart

Take a good look at this picture. No, that’s not sunlight or camera flash shining off that Pre – it’s a series of cracks originating from the center button. Like a rock chip on the old windshield of your grandpa’s pickup that inevitably advances to fill the windshield, some Pre owners have reported the same [...]

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Palm, Palm Pre, Sprint, cracked screen, customer service, insurance, news, pre, screen, tep, total equipment protection, touchscreen

PSA: Pre screen cracks emerge

June 15th 2009 | Posted by Jonathan Downer

It didn’t take long for the first cracked screen report to surface, with our first confirmed crack being photographed and posted on our forums at 7:52pm on 6/7/09 (that’s the day after launch).

It first appeared to be an isolated incident, but it quickly became apparent that this is not a unique problem. A fair number of individuals are reporting screen cracks originating from the center button, and then spider-webbing up the device. Thankfully, Sprint seems to be on the ball with the problem, and most folks are reporting replacement devices being handed out without having to go through the TEP or paying any deductible.

This is certainly not a good sign, with devices barely out of the box already showing some pretty severe durability issues. These are also not devices that are being dropped, and most folks are reporting just pulling the device out of their pocket only to see the massive crack. If you’ve encountered a cracked screen of your own, or know someone who has, please let us know in the comments! If this turns out to be a widespread problem, it could spell very serious trouble for Palm and Sprint alike.

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